faq

FAQ - DRESSLY, India

1. Question: What type of dresses does DRESSLY offer?

Answer: DRESSLY offers a wide range of women's dresses, including evening gowns, casual dresses, office wear, and more, tailored to suit various occasions and styles.

2. Question: How can I place an order?

Answer: Ordering from DRESSLY is easy! Simply browse our collection, select the desired dress, choose the size and customization options (if available), and add it to your cart. Proceed to checkout, and your order will be processed.

3. Question: What are the shipping charges?

Answer: DRESSLY offers free shipping for orders above INR 999 within India. For orders below this amount, a nominal shipping fee will be applied at checkout.

4. Question: How long will it take to receive my order?

Answer: We aim to deliver your order within 5-7 business days from the date of purchase. Please note that delivery times may vary based on your location and current COVID-19 restrictions.

5. Question: Can I return or exchange a dress if it doesn't fit?

Answer: Yes, we offer a hassle-free return and exchange policy. If the dress doesn't fit, you can return it within 15 days of delivery for a full refund or exchange for a different size.

6. Question: Are there any customization options available?

Answer: Some dresses offer customization options like choosing a different color or sleeve length. Look for "Customize" options on the product page to personalize your dress.

7. Question: What payment methods do you accept?

Answer: DRESSLY accepts various payment methods, including debit/credit cards, net banking, UPI, and mobile wallets.

8. Question: How do I track my order?

Answer: Once your order is shipped, we will provide you with a tracking number. You can use this number to track your order's status on our website.

9. Question: Is my personal information secure?

Answer: Yes, DRESSLY takes your privacy seriously. We use industry-standard encryption to safeguard your personal information and ensure it remains confidential.

10. Question: How can I contact DRESSLY's customer support?

Answer: For any inquiries or assistance, you can reach our customer support team through our website's "Contact Us" page or by emailing contact@dresslyshop.com. We are here to assist you promptly.